The Swiss broker Dukascopy offers traders a very broad spectrum of markets and thus also tradable securities. Initially, a broad selection of underlying securities is available for CFD trading. In addition, currencies can also be traded directly. Furthermore, Dukascopy offers investors the opportunity to try their hand at trading binary options. Stumbling blocks and dangers lurk, especially in the context of entry, which can cost many young investors a lot of money and then also the desire to trade. Against this background, it is also a great advantage that Dukascopy offers its customers a specific demo account for each type of trade.

In addition, traders at Dukascopy can access a very broad range of market information and training. The contents and offers, which are available via the online broker Dukascopy, have aroused our interest and we wanted to know how these things are put into practice. In our following review, however, we would not only like to go into the services and support options, but also answer the question for the reader as to how confident they can feel about Dukascopy. We want to exclude the possibility that fraud or rip-offs are the order of the day.

The experiences at a glance

We have subjected the Online Broker Dukascopy to a relatively detailed test and thereby looked at a number of features and categories. Before we go into the various individual aspects in detail, in this first section we would first like to present our most important experiences, which we made in the course of our test. The first thing that stands out is the great variety that this online broker has to offer his customers. A first look at the Dukascopy website reveals that the trading offer not only includes CFD trading in stocks, commodities, indices and currencies, but that a special account can also be opened for trading in gold. A third option available to traders is trading with the binary option instrument. Here, too, you can rely on the price performance of underlyings from the common areas. We were also highly impressed by the offer that Dukascopy makes available to traders in connection with trading. Our first glance was at the TV section. Here, self-produced formats are regularly added. Traders can benefit from current market assessments, technical analyses and specific strategy proposals.

However, the range of information and training on offer is also impressive and represents genuine support for the trade. All content is available in German. Beside the large selection for the trade and the appropriate support Dukascopy offers also direct service on high level. The Online Broker has various branches around the world, which can be contacted directly by telephone. In addition, a callback service is offered. Customers also have a wide choice when it comes to the platform that can be used for trading. Of course, the MetaTrader, one of the most widely used platforms, is available for download. In addition, several other platform variants are also available, including a browser-based version. According to our impression and our experiences with Dukascopy in the course of our test, this online broker can be regarded as a provider offering a wide range of services for and around trading. What it looks like in the area of security and seriousness, we would like to clarify in the following section.

Check: Is Dukascopy a serious online broker?

The online broker Dukascopy is a company from Switzerland, which has its own banking license. Only on this basis it can be trusted that it concerns an absolutely respectable offerer, with whom neither with fraud nor with Abzocke must be counted. However, we were also able to establish a reliable and fair relationship with our customers in the course of our test. First of all, the transparent terms and conditions, which are also reliably implemented and adhered to, have a serious effect. Should any questions arise in connection with trade, it is very easy to reach a responsible employee by telephone who can provide competent information.

The offer

As already mentioned, the customers who choose the online broker Dukascopy as their trading partner have a very wide range of options. This selection also refers to the account formats that are available for selection. On the positive side, there is no difference in the amount of deposit for each type of account. In principle, all traders can access Dukascopy’s full range of services regardless of the amount of the deposit or the trading volume. The fact that there are nevertheless different accounts to choose from is solely due to the fact that separate accounts must be opened for CFD trading, trading in gold or trading in binary options. A further plus point that we found in our test is the fact that a demo account is also provided for each individual area. We would now like to deal with the respective trading types and the associated accounts separately and in more detail.

CFD Trading with many Underlyings

In our estimation, a certain focus can be seen in the offer for trading with CFD products. The Online Broker pursues the strategy of offering its customers a small but well-structured selection of underlying securities for trading. Like with almost all CFD brokers, the offering includes the categories equities, stock indices, commodities and currency pairs. Let’s start by looking at the available currency pairs. With around 50 combinations, there is an impressive selection available for leveraged trading. As expected, the majors play an important role, i.e. the internationally most heavily traded currencies Euro, US Dollar, Japanese Yen and British Pound. In addition, a number of other currencies can also be traded in various combinations via CFD. Among other things, traders can access the Turkish lira, the Russian rouble and, how else could it be with a Swiss provider, also the Swiss franc. The dollar currencies of Canada, Singapore and New Zealand are also available. In this segment, Dukascopy also has the Swedish krona and the South African rand in its range. So the range of currencies on offer leaves nothing to be desired.

The trader also has a choice of levers that can be used here. A leverage ratio of 1:100, 1:200 or even 1:300 can be set. The corresponding conditions and margin requirements are displayed in interactive tables. In the commodities area, the precious metals gold and silver as well as the energy values natural gas and oil are available for trading. Agricultural products, on the other hand, cannot be traded via Dukascopy. However, the selection in the indices area is somewhat broader. The most important stocks from Europe, Asia and the USA are available. For example, the Dax or EuroSTOXX can be traded, while the Asian indices from Japan and Hong Kong are offered. From the USA the Dow Jones, the Nasdaq and the SP are in the program. The leverage cannot be set here, it is consistently at 1:100. Finally, a look at the stock CFDs, where around 40 individual stocks can be traded with individually adjustable leverage. The German market plays a special role in the selection, as all Dax stocks are represented. In addition, there are several other stocks from the second series of German stocks on offer. Further shares are not represented against it.

Also trade with binary options possible

Besides the trade with CFDs in many places also the instrument of the binary options as important form of trade became generally accepted. Especially for private investors, who still have rather little experience in trading with leveraged instruments, this instrument offers a comparatively easy-to-use trading option. In the basic version, trading binary options does not require more than correctly predicting whether a certain value will rise or fall. In the case of Dukascopy, in principle the same values can be accessed that are also available in the CFD area. This means that in addition to a wide selection of currency pairs, international indices and German stocks are available for trading. The average profit rates offered are between 50 percent and 70 percent per trade. According to Dukascopy, it is also possible to freely select the expiry rates for transactions.

In addition, a wide selection of other instruments can be accessed in a further area (stock options). The range includes a comprehensive selection of the markets Asia / Pacific, Europe and America. Options can also be used to benefit from stocks in the markets of Norway, Switzerland, France or Great Britain. The American markets include Argentina, Brazil, Canada and the USA.

Other accounts available

As already mentioned, Dukascopy is a company with a classic banking license. For this reason, some other services can also be used, such as a gold account or a current account. With these offers the offerer addresses itself particularly to customers, who would like to bring their money before possible economic turbulences in security, which are to be observed at the international financial markets again and again. The precious metal gold or even the Swiss franc as a safe currency is a good choice. With the gold account, holdings of this precious metal can be built up and managed cost-effectively. The current account works in a similar way to a classic current account. Savings can be deposited here, just as it is possible to have an individually agreed credit line. The account is held in Swiss francs.

In total, Dukascopy is not a classic online broker who concentrates exclusively on trading in leveraged products. In addition to binary options as an additional variant, some more classical banking services can also be used.

Bonus for trading binary options

As mentioned above, Dukascopy is not an online broker in the classical sense. Nevertheless, it is possible to fall back on a classic bonus. Such a bonus has almost become the standard in the industry. Background is the tendency of online brokers to attract attention in the large selection of different providers. In addition, a bonus also offers incentives to deposit more money and generate higher turnover in the trade. However, the bonus offer only applies to trading with binary options. A corresponding sub-account must also be opened for this purpose. A bonus of up to 100 percent can then be applied for on the paid-in capital. However, this additional capital is initially to be understood exclusively as virtual capital, which can be used in trading, but which is not so easily paid out. For this extensive conditions must be fulfilled in the trade. First of all, it is necessary that sales of 40 times the desired payout amount have been achieved. In addition, no payments may be made from the trading account before these requirements have been met, as the bonus claim is completely or at least partially lost.

Deposit and payment by bank transfer or credit card

For the deposits and payments, which are of course also necessary with Dukascopy before you can start trading, there are various options available. The easiest way is of course for customers who have a normal account with this bank. This allows money to be transferred directly from the current account to the trading account. However, such an account is by no means a prerequisite for trading binary options or CFDs. Of course, money can also be easily transferred by credit card.

The services of Visa and MasterCard as well as the debit card provider Maestro are accepted. While it is not possible to pay money in or out with an internet-based service provider, Dukascopy offers its customers to capitalize the account with a classic bank transfer. While the process can be carried out in a very short time with a credit card or with your own account, with the classic bank transfer it is to be expected that it takes a few working days until the money is available on the trading account and can be used in the trade.

Security and regulation at a high level

As a company with a classic banking license, Dukascopy can also offer its customers a high standard of security. Switzerland, which is responsible for the regulation of this provider, does not belong to the European Union, so that in principle somewhat different regulations apply. It can be assumed, however, that at least similarly strict regulations will apply in Switzerland in order to protect the interests of customers. This also includes, among other things, deposit insurance, which can cover up to 100,000 Swiss francs in the event of economic problems or even insolvency of Dukascopy.

Dukascopy with good support

With regard to customer service, which traders can expect from Dukascopy, it is also evident to a certain extent that it is a bank and a more traditional provider. Thus at present no live Chat is offered, in order to give the possibility to the customers of taking up uncomplicated contact to an coworker. This may be unusual, but is not a significant disadvantage. Our experience has shown that telephone support is also very easy to reach. The branch office in Switzerland can be reached directly during trading hours. In addition, it is possible to place a callback request, which experience has shown to be handled very quickly. The third way to reach the support is to write an e-mail. While the direct support around the trade can thus be assessed very competently and friendly, a very extensive offer is held ready for the support also beyond that.

Many offers on user-friendly web page

To be able to use the extensive support offer, a quite user-friendly web page can be fallen back on. Since the offer is altogether very broadly staggered and complex, the prospective customer should take itself however first some time, in order to make itself familiar with the different ranges. In any case, it becomes clear that the provider is very keen to provide the customer with all the necessary information about the trade. In addition, there is a large selection of platforms where, in addition to the MetaTrader, there are two other specific offers to choose from. After a short familiarization period, these platforms can also be used very well in trading.

Mobile Apps offer additional flexibility in trading

The offer of mobile trading is of course also available to Dukascopy customers. It is very easy to download a special app for each individual trading segment, i.e. trading CFDs or binary options, and install it on the mobile device. The corresponding apps are available free of charge on the website. In our experience, problems with the installation as well as with the use of this offer are not to be expected, since the control is very closely oriented to the possibilities of the regular platforms.

Fazit – Dukascopy offers the best conditions for trading

With Dukascopy we have tested a provider for trading CFDs and binary options, which not only offers its customers the best possibilities in the trade, but also scores with an extensive offer around the trade. This includes our own TV offer as well as other video formats dealing with current developments and special offers from Dukascopy. As a company which also has a banking licence in Switzerland, a high level of security and reliability can also be expected. Customers do not have to reckon with fraud or rip-off. In addition, Dukascopy can also be used for other services, such as a gold account or a current account.

While for a longer time among investors herumgesprochen itself that in the range of the direct plant at the financial markets clearly higher net yields are possible, than with conventional variants, which are offered by the banks, gains now also Trading among private investors in meaning. Contrary to the classical plant, with which the participants buy shares, funds or loans and set thereby on a on a long-term basis positive value development, it concerns in the Trading stronger the utilization of short term price developments. One reason why trading is enjoying growing popularity may also be that the returns that can be generated here in one day are as high as the performance of some equity portfolios over several years. In concrete terms, it is possible with products such as binary options to almost double the stake within a few minutes with a simple transaction. Online brokers, such as Bloombex Options, already offer the possibility of trading returns of up to 82 percent with simple options. But if it is a constant at the financial markets, then it is the connection, after which high net yield possibilities always high loss risks oppose.

Beside the form of trade itself this applies naturally also to the partner, with whom they would like to complete the trade. The selection is very extensive in this range and increases besides continuously. In order to find the appropriate online broker for trading with binary options, a thorough comparison should be made wherever possible. In order to make it easier for the traders, we take different offerers into the view and tested thereby this time Bloombex options.

Our experiences in the overview

Who looks around within the broad offer of different on-line brokers for the trading of binary options roughly, gains fast the impression that all representatives seem to play in the champions League. However, the actual status of an online broker only becomes apparent in practice. In the case of Bloombex Options, we can already see so much at this point, but we agree with announcements in the external presentation and opportunities for investors to a pleasingly high degree. On the basis of a technically flawless platform, it is possible to enter trading directly after the uncomplicated registration.

On the basis of a broad educational and support offer, even beginners have it very easy to get an overview of the functions and possibilities. Since for the start into the trade only 300 euro must be deposited, can also with a justifiable risk into the trade be entered. In addition to the browser-based platform, a mobile version can also be used for trading, which is also available free of charge. Should there be problems or demand for other aspects, it is also very easy to organise help by telephone or live chat. Last but not least, the aspect of processing deposits and withdrawals was also convincing. Based on a wide range of options, this process was handled quickly and easily. While thus with regard to trade and support best conditions prevail, we would like to enter in the now following section on the aspect of the Seriosität more exactly.

Bloombex in the check: Fraud or respectable?

Immer again we point out in our reviews to pay attention not only to the net yields and the trade possibilities, but first to examine whether it concerns a respectable offerer. Unfortunately, this is not always easy to determine at first glance. This is especially true if, as with Bloombex Options, it is not a provider with a regulation. It is true that the company is based in Sofia, the capital of Bulgaria and therefore in an EU member state. Apparently, however, the transactions are carried out by a server outside the EU, so that no regulation is required.

The assessment as to whether a provider is serious must therefore be based solely on concrete experience. There is at least no reason to doubt the reliability of Bloombex Options. In trading, the transactions are executed reliably and on the basis of precise prices. We have also found a trustworthy partner in Bloombex Options for deposits and withdrawals. In addition, no negative reports about fraud or rip-offs have become known in recent years. On this basis it can therefore be assumed that this is a reliable and reputable partner for trading in binary options.

Offer: Underlyings, Trading Conditions

Next, we would like to take a closer look at the offer on the basis of which traders can participate in trading in binary options. Unlike traditional investments, traders do not invest directly in a stock, commodity or currency, but rather in an instrument based on it. Therefore, the supply of tradable underlyings is also limited. In the case of Bloombex Options, a total of around 60 underlying securities are available for trading.

In the case of online brokers for trading in binary options, it has become generally accepted that the four categories of stocks, stock indices, commodities and currency pairs can be used. The composition within these categories is very different, which is why an important characteristic for the respective online broker can be seen here. In our experience, it is particularly important to have a selection of underlyings that cover as broad a spectrum of regions, sectors and economic cycles as possible. In addition, there are various instruments for trading with which the possibilities for the trader are enormously expanded, especially with regard to returns. We would now like to deal with both aspects.

About 60 underlyings are available

The available underlyings for Bloombex Options are also distributed among the four categories mentioned. With about 20 individual stocks each, the selection in the area of stocks and stock indices is somewhat larger than for commodities with seven stocks and currencies, where twelve combinations can be selected. The selection of equities is quite varied. This ranges from car values such as Rolls Royce and Nissan, to the sporting goods manufacturer Nike, to American bank stocks and energy companies from Russia. It can actually be used in many different industries, but the respective selection is rather small. Traders should therefore first take a close look at whether the stocks they wish to bet on in trading are included.

The possibility of betting on the development of entire sectors or regions is better offered by stock indices anyway. For example, the American Nasdaq offers the opportunity to bet on the US technology sector. A stronger focus on European industrial stocks is possible with the Dax or the French CAC. In addition, there are a number of other indices available for trading that can be used to speculate on very specific segments. These include, for example, the Malaysian KL Future, the Kuwait General Index and the TA 25, the index that comprises the most important companies in the Israeli market. The commodity market can also rely on different global developments. The level of prices in particular is regarded as an important indicator of the economic state of the world.

Alongside this, however, the precious metals gold, silver and platinum are also on the list of trading pairs of underlyings. The online broker’s offer is rounded off by a selection of agricultural products, including coffee, wheat and sugar. One of the segments that receives the most attention globally is currency trading. There is no betting on individual currencies by buying them directly, but there are a total of 12 combinations to choose from, so that you can bet on the ratio of different currencies. A large part of the currency trade is accounted for by the world’s leading currencies US Dollar, Euro, British Pound and Japanese Yen. These currencies are also available in various combinations in Bloombex Options for option trading. Traders can also choose from other combinations, including the South African Rand currency, the Turkish Lira and another dollar currency from Singapore. Bloombex Options also includes the Swiss franc and the Russian rouble in its program.


To date, we have only focused on the simple options, which, from the investor’s perspective, are solely about correctly predicting whether the price of the underlying asset will rise or fall. In Bloombex Options, traders have different expiration periods at their disposal. In intraday trading, traders can first decide whether they want to make the forecast for a few minutes, an hour or several hours. In addition, long-term binary options are also offered, where the aim is to correctly forecast the performance for several days, a week, a month or even over a quarter. Normally, the periods expire at the end of a certain period. On the other hand, there is the area for short-term options. Periods between 30 seconds and 300 seconds are available.

With these simple options, traders can expect yields in the range of 70 to 80 percent per transaction. In the point thereby even values of up to 82 per cent are possible. Beyond that in addition, instruments are available, which offer still higher net yields, whereby then naturally also the risk for the loss of the capital employment rises. These include the variants One Touch and Ladder, where the payout amount can ideally rise to up to seven 100 percent. Another variant that traders can use for Bloombex options is the Bloombex Follow mode, a version of social trading. With just a few clicks it is possible to observe other traders first and follow them directly if necessary. This gives traders the opportunity to follow the best top traders of Bloombex Options directly and profit from their returns generated on the market.

The possibilities presented here offer investors a very broad spectrum for trading with binary options. At present, only a single account type is available for this purpose.

Bonus for new customers

Traders who, when looking for an online broker, are primarily interested in the possibility of receiving additional trading capital in the form of a bonus will not find what they are looking for at Bloombex Options. Also other bonus achievements, like for instance friendship advertisement or a Cash back program we did not stumble with this on-line broker. So while bonus hunters won’t make any booty here, the offers of yield, support and training as well as the underlyings and instruments are so good in our experience that the missing bonus doesn’t represent a decisive disadvantage.

Deposit and payout

Possibly not a decisive, but nevertheless a very important criterion for the evaluation of an online broker are the possibilities how money can be transferred to the trading account and how payouts are processed. In addition to the variants provided for this purpose, the speed with which the corresponding transactions are processed is also important. While deposits are usually made very quickly, various providers take a little longer to pay out. Especially when the money is urgently needed on the current account, this is quite annoying. Specifically, for the processing of financial transactions, the providers MasterCard, VISA, Wire Transfer, PayPal, Moneybookers and CashU work together. In the case of the credit card providers, the deposits are actually made in real time, i.e. you can enter the trade directly after completing the transaction. For other service providers, this may take 1 to 2 hours. For payouts, on the other hand, the promise applies to process corresponding orders as quickly as possible. Our experience has shown that it can take 2 to 3 days for the money to reach the current account. But this is a fair value.

Security and regulation

We would like to return to the topic of security at this point. We had already mentioned the lack of regulation, and the corresponding restrictions should be taken into account by the customers. This includes, above all, the fact that the management of deposits cannot be based on European standards. Deposit protection is not part of the Bloombex Options service either. In addition, modern software is used from a technical point of view to protect customers’ data. All in all, you can rely on a good, but not outstanding, security standard. This should be considered individually when determining the credit balance to be paid into the Bloombex Options trading account.

support and customer service

With regard to support in trading but also in case of technical problems, we have found a very good offer at Bloombex Options. The international online broker offers a hotline in several languages, including German. The employees are both competent and friendly, so that the solution of a problem is solved very quickly. It is advisable to search for an answer in the FAQ section beforehand. What also convinced us was the offer in the area of further education and support. This includes an E Book, a glossary and a training centre with numerous courses and video offers. Investors, who want to develop themselves continuously and purposefully further, find best conditions with Bloombex options after our experience before.

User friendliness of the web page

Also the web page, which is made available by the offerer, offers the visitors as well as the customers best possibilities of heading for the numerous interesting contents purposefully. From the asset index to the available instruments to the training centre, the desired content can be accessed directly. And the platform itself was also convincing. Clearly designed, it offers an easy introduction for all those who are dealing with the trading of binary options for the first time. Nevertheless, even experienced traders do not have to reckon with restrictions in the selection of instruments and underlying securities.

Mobile App

Experience shows that a growing proportion of trading in stock exchange products of various kinds is no longer carried out at home, but on the move with the help of smartphones. A mobile solution is now part of the standard offering of a modern online broker. Bloombex Options also has one of these in the form of two apps in its program. For iOS and Android a suitable version can be downloaded for free. Anyone who has initially approached the trade with the browser-based platform will have little trouble switching to the mobile version. And there is also no need to do without underlying assets or instruments.


In this review we have looked at the conditions and opportunities that traders can expect from the online broker Bloombex Options. All in all we had positive experiences, especially the wide range of instruments for trading was convincing. Not only extremely short-term trading is possible, but also a long-term perspective with maturities of months and quarters. With a maximum yield on classic options of 82 percent, Bloombex Options is in the upper midfield. In trading, however, the average return is adjusted to a somewhat lower level.

For trading itself, only an account version is offered, so that there are no differences in the use of additional services. All Trader can access starting from a minimum deposit of 300 euro to a comprehensive education offer. Also the support can be called very competent and effective due to our experience. Traders with a high need for security, on the other hand, will regard the absence of regulation as a weakness. Nevertheless, we did not perceive the provider as dubious. So there is no need to fear fraud or rip-off.

The online casino of 14Red is one of those providers that may not yet have the level of recognition that other providers have. That is however still for a long time no reason not to regard this offerer nevertheless more exactly. Our 14Red experiences have shown that it concerns a respectable offerer with valid gambling license. Beyond that we determined that among other things also the play offer can please.

On the market of on-line Casinos there is still or other black sheep, which works rather unseriös. However, there is no 14Red scam here, so you don’t have to worry.

Our experiences at a glance

The 14Red experiences are very good overall. We liked the fact that you can play a lot of different games there. However, it is noticeable that the focus is clearly on the slot machines. Although card games and table games are available, compared to the slots in much smaller numbers. But there is also a live casino, where you can find a variety of classics, but also some innovations.

In the context of our 14Red experience we have not only the offer of games. We have also taken on areas such as support, payment methods, usability of the site or the welcome bonus. We present our results in this review.

14Red in check: There is no fraud or serious?

14Red fraud. This means that this provider is absolutely serious. There are a number of points that speak for it. There would be for example the license from Curacao. If a casino has no license at all, then you should not open an account there! Playing with such a provider would not be really safe! In addition, you will also find some other clues at the bottom of the page, which speak for the serious character of the provider. These include, for example, the Gamcare logo and a logo that points to secure SSL connections.

Not to be forgotten in this point are the payment methods. Among them are well-known service providers such as MasterCard, Neteller, Skrill, Visa or Sofortüberweisung. These Dienstleister would want to enter just as little a partnership with the Casino as the considerable Provider of the plays, if it would concern a dubious offerer.

The offers with 14Red

The Casino offer stands with this offerer completely clearly in the foreground. This Portfolio does not contain a separate Pokerraum, which some other Casinos have to offer. Nevertheless some poker variants are usable for you also in the normal play range.

Online Casino

Our 14Red experiences are positive in the range of on-line casinos. You’ll find a lot of games there, which not only provide amusement, but also the chance to win. Particularly numerous are represented thereby slot machines. Under the manufacturers for slot machines you find well-known sizes such as NetEnt, Play’n’Go or High 5 Games. Classics like Starburst or never-tiring hits like Book of Dead are part of the product range. But there are also jackpots on board, not just normal slot games. Jackpot Jester or Codename: Jackpots are only two of the available slot machines. Unfortunately we were missing well-known games like Arabian Nights, Mega Fortune or Mega Moolah.

As it should be for a decent casino – table games and card games. Baccarat, Roulette or Blackjack belong to it. It is noticeable however that the table plays and card plays remain numerically clearly behind the Slots. Thus there is not the completely large abundance at plays, although for instance the Blackjack range with a few good variants can trump can. Among other things, the rather unusual variations Switch and Surrender are on board. A much larger selection can be found in the live casino of the provider. We think it’s successful that you can search there for games of different manufacturers. In addition to the well-known table and card classics, you will also find the Dreamcatcher, a game that goes a new way. Because this is a game with a wheel of fortune, which is also operated and commented by a real casino employee.

If you are looking for games that may not fit into a casino, this provider also has something to offer. Keno, Bingo or scratch cards are included under the category “Other”. Perfect if you ever need a break from cards, chips and roulette balls.


Poker has become a very popular game in recent years and has celebrated a small resurrection. There is no own Pokerraum with this offerer, nevertheless a good number at Pokerspielen. Also represented are variants such as Three-Card Poker or Carribean Stud. Well like find like that there is the Casino Hold’em also in a live version.

The starting side of 14Red
The starting side of 14Red

14Red Casino bonus: Up to 1.200€ + 150 Free Spins

The 14Red Bonus differs in one way or another from other bonuses in the casinos of this world. For example, the bonus is not only paid out as part of the first deposit. The provider takes the first three deposits on board. For the first deposit there are 200% up to 600€ and 50 free spins. For the deposits two and three there are each up to 300 Euro and also 50 free spins waiting for you. However, the deposits are then only rated with 100% or 50%. It is important that there is a separate bonus code for each deposit. This consists of the word RED with the respective percentage behind it. Nothing is known about a minimum deposit, furthermore certain payment methods are not excluded. On the contrary: There is even a bonus for the use of certain payment methods. However, this promotion is not the subject of this text.

The wagering requirements require the casino to make 20 times the wagering of the deposit amount and bonus amount. So if you deposit 100 Euros and play with 200 Euros, you have to convert 4,000 Euros. However, the rules of the turnover conditions also include further points. The maximum stake may not exceed 20% of the real money balance. If you should do this nevertheless, then there is a violation of the turnover conditions. This results in the cancellation of the bonus and the winnings you have earned with this bonus.

In addition, different conversion rules apply to the respective games of the casino. While the stakes on slots and “all other games” are fully counted, all card games and table games are only 10%. You have to keep in mind that there is obviously no black list of slots and that the live games are also included. The 14Red bonus proves to be generous here, as this is not the case with all providers. A deadline is a little unclear. In the bonus terms and conditions there is talk of a deadline of 15 days – but this applies in the event that bonuses were not claimed within this period. Whether the turnover conditions must be fulfilled also within this period, does not result from it.

Deposits and payouts in the Casino

The offerer makes a very clear list available in this point. From this list you can see that there is a good selection at 14Red. You can deposit by Visa, MasterCard, Skrill, Neteller, Sofortüberweisung, Trustly, Giropay, ecoPayz or Paysafecard. Note that not all payment methods are available in all countries. But the provider also solves this elegantly, because an extra column in the table shows for which country the respective payment method is available. What we have missed in this table, however, is information about limits or possible fees. Instead, it is shown for which payment methods the already mentioned extra bonus is available.

There is no separate table for the payment options. This is also not necessary, because in the general terms and conditions there is information about the payout policy. From this it can be seen that the amount that was originally paid in is also credited via the same option. The difference is transferred to the bank account. With a deposit of 100€ by Visa card and 300€ payout of winnings, 100€ will be transferred back to the Visa card. The remaining 200€ will be transferred to your account by bank transfer. This procedure is part of the Anti-Money Laundering Act. In addition, all methods that have no direct withdrawal function – the Paysafecard, for example, falls into this category – are transferred directly to the account.

Security and regulation

The points security and seriousness are given in this casino. We have already mentioned the license from Curacao in this context. This gaming license can be found at many casinos on the market. The fact that it is not an EU, but an offshore license is not to your disadvantage. Because also the authorities of Curacao expect from a casino that it plays cleanly, fairly and tidily. Otherwise it would not even issue such a license. Of course, fair play, data protection, data security and the like are also carefully checked by the authorities that issue an offshore license.

You will find logos of Gamcare and GamblingTherapy at the bottom of the page. These are organizations that see themselves as contact points in the fight against gambling addiction. This means that the provider does not neglect this point either. There is even a dedicated section where you can find, among other things, a list of questions that will help you identify a problem early on. Also at the bottom of the page is a logo with three letters, which are very important for security: SSL. This means that your connections are secure and up to date.

Customer service

14Red’s customer service makes a solid overall impression. Support is active on a number of fronts, with live chat being a notable feature. Even if it does not make at first sight perhaps the impression: The Chat is available also in German language. If you are addressed in English or French in the chat, then simply ask for a German-speaking employee. If available, you will be forwarded accordingly. The employees themselves are friendly and will help you in a competent way. In addition to the chat, there is also a contact form where you can correspond with the support in writing. An email address is also available.

If you don’t want to contact the support directly, you have the possibility to visit a help area with FAQs. There you will find different topics like questions about payment, security or technical things. A click on the topic leads to the questions, another click presents the answers.

Usability in Online Casino

We can describe the usability as very successful. At 14Red all information is displayed transparently, also the selection of games is presented in a clear way. It would only have been nice to have dedicated a separate section to the jackpots. Otherwise, the colors of the page are very pleasant. We also liked the help menu, where we compactly find all the details you need. The page is also in German. Only the terms and conditions are in english language.

Mobile App

There is the possibility to access the games from on the way. But you have to make some compromises on this point. For example, there are only a few table games and card games. The Live Casino is not available in the mobile version. In addition, there is no 14Red app available in the classic sense. If you want to play mobile, you don’t need a 14Red app to download. You simply use the browser of your tablet or smartphone and go to the mobile page about it.

Result: 14Red with some air up

Our experiences were good in the 14Red test. Although the slots are clearly in the majority, knew in addition, the offer at Blackjack to convince roulette and CO. to convince, since there different variants could be found. Nevertheless it would not be bad to develop this range and to adapt to the level of the live casino. Unfortunately, this live offer is not available in the mobile version, which was implemented via web app. We liked the support not only because of its live chat in German language very much. The other options like e-mail contact form and help area with FAQ also left a good impression. And even if PayPal is missing, we think the choice of payment methods is positive. The provider is secure and reputable, which is especially evident by the valid license from Curacao. What we also liked is the bonus for new customers, which takes the first three deposits into account and includes free games as well as money. Altogether a good appearance, although the mobile range still has clearly air upward.