The online casino of 14Red is one of those providers that may not yet have the level of recognition that other providers have. That is however still for a long time no reason not to regard this offerer nevertheless more exactly. Our 14Red experiences have shown that it concerns a respectable offerer with valid gambling license. Beyond that we determined that among other things also the play offer can please.
On the market of on-line Casinos there is still or other black sheep, which works rather unseriös. However, there is no 14Red scam here, so you don’t have to worry.
Our experiences at a glance
The 14Red experiences are very good overall. We liked the fact that you can play a lot of different games there. However, it is noticeable that the focus is clearly on the slot machines. Although card games and table games are available, compared to the slots in much smaller numbers. But there is also a live casino, where you can find a variety of classics, but also some innovations.
In the context of our 14Red experience we have not only the offer of games. We have also taken on areas such as support, payment methods, usability of the site or the welcome bonus. We present our results in this review.
14Red in check: There is no fraud or serious?
14Red fraud. This means that this provider is absolutely serious. There are a number of points that speak for it. There would be for example the license from Curacao. If a casino has no license at all, then you should not open an account there! Playing with such a provider would not be really safe! In addition, you will also find some other clues at the bottom of the page, which speak for the serious character of the provider. These include, for example, the Gamcare logo and a logo that points to secure SSL connections.
Not to be forgotten in this point are the payment methods. Among them are well-known service providers such as MasterCard, Neteller, Skrill, Visa or Sofortüberweisung. These Dienstleister would want to enter just as little a partnership with the Casino as the considerable Provider of the plays, if it would concern a dubious offerer.
The offers with 14Red
The Casino offer stands with this offerer completely clearly in the foreground. This Portfolio does not contain a separate Pokerraum, which some other Casinos have to offer. Nevertheless some poker variants are usable for you also in the normal play range.
Our 14Red experiences are positive in the range of on-line casinos. You’ll find a lot of games there, which not only provide amusement, but also the chance to win. Particularly numerous are represented thereby slot machines. Under the manufacturers for slot machines you find well-known sizes such as NetEnt, Play’n’Go or High 5 Games. Classics like Starburst or never-tiring hits like Book of Dead are part of the product range. But there are also jackpots on board, not just normal slot games. Jackpot Jester or Codename: Jackpots are only two of the available slot machines. Unfortunately we were missing well-known games like Arabian Nights, Mega Fortune or Mega Moolah.
As it should be for a decent casino – table games and card games. Baccarat, Roulette or Blackjack belong to it. It is noticeable however that the table plays and card plays remain numerically clearly behind the Slots. Thus there is not the completely large abundance at plays, although for instance the Blackjack range with a few good variants can trump can. Among other things, the rather unusual variations Switch and Surrender are on board. A much larger selection can be found in the live casino of the provider. We think it’s successful that you can search there for games of different manufacturers. In addition to the well-known table and card classics, you will also find the Dreamcatcher, a game that goes a new way. Because this is a game with a wheel of fortune, which is also operated and commented by a real casino employee.
If you are looking for games that may not fit into a casino, this provider also has something to offer. Keno, Bingo or scratch cards are included under the category “Other”. Perfect if you ever need a break from cards, chips and roulette balls.
Poker has become a very popular game in recent years and has celebrated a small resurrection. There is no own Pokerraum with this offerer, nevertheless a good number at Pokerspielen. Also represented are variants such as Three-Card Poker or Carribean Stud. Well like find like that there is the Casino Hold’em also in a live version.
14Red Casino bonus: Up to 1.200€ + 150 Free Spins
The 14Red Bonus differs in one way or another from other bonuses in the casinos of this world. For example, the bonus is not only paid out as part of the first deposit. The provider takes the first three deposits on board. For the first deposit there are 200% up to 600€ and 50 free spins. For the deposits two and three there are each up to 300 Euro and also 50 free spins waiting for you. However, the deposits are then only rated with 100% or 50%. It is important that there is a separate bonus code for each deposit. This consists of the word RED with the respective percentage behind it. Nothing is known about a minimum deposit, furthermore certain payment methods are not excluded. On the contrary: There is even a bonus for the use of certain payment methods. However, this promotion is not the subject of this text.
The wagering requirements require the casino to make 20 times the wagering of the deposit amount and bonus amount. So if you deposit 100 Euros and play with 200 Euros, you have to convert 4,000 Euros. However, the rules of the turnover conditions also include further points. The maximum stake may not exceed 20% of the real money balance. If you should do this nevertheless, then there is a violation of the turnover conditions. This results in the cancellation of the bonus and the winnings you have earned with this bonus.
In addition, different conversion rules apply to the respective games of the casino. While the stakes on slots and “all other games” are fully counted, all card games and table games are only 10%. You have to keep in mind that there is obviously no black list of slots and that the live games are also included. The 14Red bonus proves to be generous here, as this is not the case with all providers. A deadline is a little unclear. In the bonus terms and conditions there is talk of a deadline of 15 days – but this applies in the event that bonuses were not claimed within this period. Whether the turnover conditions must be fulfilled also within this period, does not result from it.
Deposits and payouts in the Casino
The offerer makes a very clear list available in this point. From this list you can see that there is a good selection at 14Red. You can deposit by Visa, MasterCard, Skrill, Neteller, Sofortüberweisung, Trustly, Giropay, ecoPayz or Paysafecard. Note that not all payment methods are available in all countries. But the provider also solves this elegantly, because an extra column in the table shows for which country the respective payment method is available. What we have missed in this table, however, is information about limits or possible fees. Instead, it is shown for which payment methods the already mentioned extra bonus is available.
There is no separate table for the payment options. This is also not necessary, because in the general terms and conditions there is information about the payout policy. From this it can be seen that the amount that was originally paid in is also credited via the same option. The difference is transferred to the bank account. With a deposit of 100€ by Visa card and 300€ payout of winnings, 100€ will be transferred back to the Visa card. The remaining 200€ will be transferred to your account by bank transfer. This procedure is part of the Anti-Money Laundering Act. In addition, all methods that have no direct withdrawal function – the Paysafecard, for example, falls into this category – are transferred directly to the account.
Security and regulation
The points security and seriousness are given in this casino. We have already mentioned the license from Curacao in this context. This gaming license can be found at many casinos on the market. The fact that it is not an EU, but an offshore license is not to your disadvantage. Because also the authorities of Curacao expect from a casino that it plays cleanly, fairly and tidily. Otherwise it would not even issue such a license. Of course, fair play, data protection, data security and the like are also carefully checked by the authorities that issue an offshore license.
You will find logos of Gamcare and GamblingTherapy at the bottom of the page. These are organizations that see themselves as contact points in the fight against gambling addiction. This means that the provider does not neglect this point either. There is even a dedicated section where you can find, among other things, a list of questions that will help you identify a problem early on. Also at the bottom of the page is a logo with three letters, which are very important for security: SSL. This means that your connections are secure and up to date.
14Red’s customer service makes a solid overall impression. Support is active on a number of fronts, with live chat being a notable feature. Even if it does not make at first sight perhaps the impression: The Chat is available also in German language. If you are addressed in English or French in the chat, then simply ask for a German-speaking employee. If available, you will be forwarded accordingly. The employees themselves are friendly and will help you in a competent way. In addition to the chat, there is also a contact form where you can correspond with the support in writing. An email address is also available.
If you don’t want to contact the support directly, you have the possibility to visit a help area with FAQs. There you will find different topics like questions about payment, security or technical things. A click on the topic leads to the questions, another click presents the answers.
Usability in Online Casino
We can describe the usability as very successful. At 14Red all information is displayed transparently, also the selection of games is presented in a clear way. It would only have been nice to have dedicated a separate section to the jackpots. Otherwise, the colors of the page are very pleasant. We also liked the help menu, where we compactly find all the details you need. The page is also in German. Only the terms and conditions are in english language.
There is the possibility to access the games from on the way. But you have to make some compromises on this point. For example, there are only a few table games and card games. The Live Casino is not available in the mobile version. In addition, there is no 14Red app available in the classic sense. If you want to play mobile, you don’t need a 14Red app to download. You simply use the browser of your tablet or smartphone and go to the mobile page about it.
Result: 14Red with some air up
Our experiences were good in the 14Red test. Although the slots are clearly in the majority, knew in addition, the offer at Blackjack to convince roulette and CO. to convince, since there different variants could be found. Nevertheless it would not be bad to develop this range and to adapt to the level of the live casino. Unfortunately, this live offer is not available in the mobile version, which was implemented via web app. We liked the support not only because of its live chat in German language very much. The other options like e-mail contact form and help area with FAQ also left a good impression. And even if PayPal is missing, we think the choice of payment methods is positive. The provider is secure and reputable, which is especially evident by the valid license from Curacao. What we also liked is the bonus for new customers, which takes the first three deposits into account and includes free games as well as money. Altogether a good appearance, although the mobile range still has clearly air upward.